Karen’s enthusiasm for helping and supporting people and organisations is legendary and her focus on ensuring the customer gets what they really want is always appreciated.

Diane Dibley – Services & Member Experience, BQF.

Karen has the energy, enthusiasm and passion to make change happen at any level in any organisation. She has the rare ability to make things simple and structured so that people truly follow her leadership. No challenge is too big and no audience is daunting for Karen. She is super creative and knows how to get the best out of people around her. A genuine gem in the hardest business of all – making change really stick.

Mark Harley – Director, Mobile Infrastructure Delivery, BT.

Karen’s energy is infectious. She has the ability to take everyone with her and create a momentum on all she leads and partners on!… Her passion is reinforced by detailed and diverse experience and knowledge across change, lean 6-sigma and project management, knowing when to adapt in order to suit the requirements of organisations, regardless of their maturity.

Anu​ Kalia – EMEA Business Change and Transformation Director, RWC.

Karen kindly helped me with my final year dissertation at university, providing me with her invaluable knowledge and expertise on the challenges of change implementation and management in organisations. This added a fantastic level of value to the work and without it, I am sure I would not have been able to achieve the grade I obtained. 

Josh – Post Grad Student.

The Achieving Brilliant Change training is interesting, engaging and fun; designed on our company’s current priorities. I really like that Leftley & Urwin’s approach is a collective of respected methodologies, including lean, and is delivered in a truly practical style that can be easily deployed immediately. I will certainly draw on these skills and use them for my current and future projects.

Anne – Smiths Group plc.

Karen’s passion and enthusiasm is infectious, and it was certainly felt by the team throughout the assessment. The structure and support gave the team the ability to show off all of their hard work and efforts, and topped off with honest and clear communication means that this is just the start of another journey with Boomster!

Dave Stubberfield, BT Technology Global Cloud Solutions.

Just wanted to say a massive thank you for the recent Team Improvement accreditation you and the Boomster team carried out. If an accreditation could ever be called enjoyable, this one was certainly it. On the day you made us all feel very relaxed, and created an atmosphere that was perfect for getting the best out of us. Prior to the day communication was clear and expectations we set really well. Post the day the feedback was thorough and constructive – its really nice to have someone give us ideas of where we can go next!

Kelly Spence, BT Technology Global Cloud Solutions.

I would like to thank you Mandy and Karen for such a well-polished training course, I have taken some great learning from the three days participating.

Curtis Botten, RWC.